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Dynamics 365 Commerce

Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 Commerce empowers retailers to create exceptional, insightful shopping experiences.

Engage every shopper, everywhere

Elevate your brand with Dynamics 365 Commerce. Deliver personalised, seamless shopping experiences across physical and digital channels.

Use the power of your data

Enable intelligent retail by using the power of your data to create new opportunities, empower your employees, and deliver unforgettable customer experiences. Data-driven insights help you define and deliver personalized experiences that drive sales and increase customer loyalty.



Engage customers across channels

Give your customers the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.


Build loyalty and exceed expectations

See a comprehensive view of each customer on a unified commerce platform, respond to their needs at every level of engagement, and foster lasting relationships through intelligent tools that strengthen your brand.


Get everything to build and run digital commerce

Grow your business with an end-to-end commerce solution that scales to your needs across both traditional e-commerce and emerging channels.


Streamline and optimise your retail operations

Create personalised, friction-free commerce experiences and integrated, optimised back-office operations through ingrained and pervasive AI and machine learning.


Get the flexibility and security you need

Meet your operational requirements with flexible deployment options along with a configurable and scalable platform that adheres to global compliance and security standards.

With Commerce you can

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    Deliver a seamless, unified shopping experience by connecting digital, in-store, and back office operations on an omnichannel commerce platform.

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    Create engaging, intelligent digital storefronts with built-in web authoring and easy-to-use development tools.

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    Streamline management across channels via a connected marketing and commerce platform—providing a single view of content, assets, promotions, stock, and pricing.

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    Maximise profitability with AI-driven recommendations of the right products at the right time and price.

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    Get an accurate view of stock, centrally tracking product information, categories, assortment, and pricing.

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