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Dynamics 365 Artificial Intelligence

Bring data from all sources together to gain a single view of customers and discover insights that drive personalized experiences with the preview of Microsoft Dynamics 365 Customer Insights.

Take the benefits of AI a reality for your business

Retain customers and build loyalty by using data and artificial intelligence (AI) from Dynamics 365 Customer Insights. Infuse the insights into business applications and empower your marketing, sales, and service professionals to deliver exceptional one-on-one interactions.


Deliver personalized experiences with a 360-degree view of your customers

Bring transactional, observational, and behavioral data from popular data sources by using prebuilt connectors. Unify your data by resolving customer identities with recommendations based on AI and machine learning. Build rich customer profiles by incorporating audience intelligence from Microsoft Graph.


Unlock insights and take action

Employ quick-start machine learning templates to predict churn or the next best action. Discover and create new audience segments and empower your teams with customer profiles and insights that are embedded directly into your business applications. Trigger workflows in response to customer actions and signals by using Microsoft Flow.

Rely on a productive and trusted platform

Shorten time to value with a self-service customer data platform solution built on Azure. Help support data privacy and General Data Protection Regulation (GDPR) compliance with enterprise-ready security and built-in governance tools, while retaining full ownership of your data. Rely on our world-class expertise in AI research, cloud, data, and developer platforms to surface insights that help you serve your customers better.

With Artificial Intelligence you can

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    Get the most out of data

    Gain intelligence across your business with data from Dynamics 365, external sources, and Microsoft data signals.

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    Discover immediate, actionable insights

    Get relevant insights that help your organization optimize decisions, wherever your team does their work.

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    Robust capabilities with room to expand

    Benefit from out-of-the-box insights with Dynamics 365 AI applications, and customize them to address different scenarios via the power of Microsoft Azure.

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