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Dynamics 365 Field Service

There has been a marked shift in the way customers view “good service” in recent years. Everything-as-a-Service is becoming part of the conversation, and this directly affects field service.

Master the service call

Turn service calls into a strategic advantage with Microsoft Dynamics 365 for Field Service. It provides everything you need – from optimized work order scheduling to predictive maintenance.


Dynamics 365 for Field Service handles processes for work that is carried out at a customer’s premises or home. This includes installation, scheduling or recurring maintenance, responding to break / fix issues and returns.


An end to end service built on Microsoft Dynamics, Field Service capabilities include optimising schedules, equipping a mobile workforce, managing assets and processing orders and invoices.



This means that any service based organisation that has a focus on delivering on-site installations and break / fix repair will benefit from Dynamics 365 Field Service. The challenge for these businesses is to improve the productivity of field based teams while also increasing customer satisfaction. Dynamics 365 has the capabilities that enable field service firms to digitally transform their operations creating both happy clients and profitable processes.

With Field Services you can

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    Drive operational efficiency with IoT

    Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.

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    Optimize your resources

    Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.

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    Make technicians more effective

    Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.

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    Engage your customers

    Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step.

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    Innovate with an adaptable platform

    Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.

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    Modernize field service with mixed reality

    Troubleshoot issues in context and enable technicians with heads-up, hands-free video calling and mixed reality annotations on Microsoft HoloLens.

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