Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service.
A seamless integrable solution
Microsoft Dynamics 365 for Customer Service packages case management, knowledge management, communities/forums, and social customer service capabilities on assisted-service, self-service, and social customer service channels for large and enterprise-class businesses. Deploy it in Microsoft’s Azure cloud or on-premise. It seamless integrates with Outlook, Office 365, and a range of other Microsoft apps.
So say goodbye to multiple WordPress-content and customer information that’s often out of date. Microsoft Dynamics 365 Customer Service will give your agents all the information they need from a single platform. A 360-degree view of each customer, including a full history of customer interactions and preferences. Give your agents the tools they need to give your clients outstanding customer service.
Use Dynamics 365 for Customer Service to unify the way customers and prospects experience your business — across self-service, peer-to-peer service and assisted service.