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Dynamics 365 Customer Service

Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service.

A seamless integrable solution 

Microsoft Dynamics 365 for Customer Service packages case management, knowledge management, communities/forums, and social customer service capabilities on assisted-service, self-service, and social customer service channels for large and enterprise-class businesses. Deploy it in Microsoft’s Azure cloud or on-premise. It seamless integrates with Outlook, Office 365, and a range of other Microsoft apps.

 

So say goodbye to multiple WordPress-content and customer information that’s often out of date. Microsoft Dynamics 365 Customer Service will give your agents all the information they need from a single platform. A 360-degree view of each customer, including a full history of customer interactions and preferences. Give your agents the tools they need to give your clients outstanding customer service.

 

 

Use Dynamics 365 for Customer Service to unify the way customers and prospects experience your business — across self-service, peer-to-peer service and assisted service.

What you get

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    Deliver value at every touchpoint

    A 360-degree view of each customer’s journey enables agents to anticipate needs and personalize every interaction.

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    Guide agents to optimal outcomes

    AI-driven insights guide agents to the right actions by surfacing relevant information exactly when they need it.

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    Resolve issues proactively

    Avoid service and support issues with predictive care. Analyze data from connected devices and take action before warning signs become a problem.

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    Engage with customers on any channel or device

    Make it easy to find answers through self-service, communities. Intelligently route cases from any channel to the right agent for quick resolution.

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