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A custom support concept for your Dynamics 365 Implementation
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Price Individual Pricing
Service type Assessment

A custom support concept for your Dynamics 365 Implementation

Your international Dynamics implementation is in maintenance mode and you need a tool-set to facilitate CORE and local application support

The effectiveness of application support in an international CORE deployment scenario is significant for the stability of business operations, user acceptance and cost control. In practice, Support Requests need a qualified response in an certain period within local time zones depending on the critical level of the problem by the most appropriate CORE or local resource. Problems that were solved in one site need to be recognized, if they appear in another site in order to avoid solving the same thing on several ends. Apart from application support, new requirements frequently come up from CORE or local stakeholders, and they need to be tracked and prioritized.

A managed international support concept requires the customer to define the roles and processes around support- and service requests, to take the ownership on an application lifecycle of an issue tracking system, and to collect the commitment of a global partner network on defined rules and SLAs for the provision of support services. Besides performance criteria requirements, the ideal international support concept depends on the organization and infrastructure of your individual international Application Lifecycle Management.

With the “ready made” international support model from Pipol, you will get the optimal value out of our partner alliance and the Pipol SureStepXT methodology, also in the operations phase of your Application Lifecycle Management process:

  • Globally harmonized commercial terms and response time SLAs
  • Globally defined processes on support facilitation and requirement management that complies to your Application Lifecycle Management artefacts
  • Global CORE partner support and support in local language by local resources
  • Flexibility on internal and external role- assignments
  • Provision of the Pipol Issue tracking system with best- practice workflow

Agenda

Preparation

Questionaire and a call with one of our experts

Deliverables

Your individual price will be determined by the below requirements:

Countries & partners in scope
Deplyoment model (Enterprise vs. CORE vs. Local)
SLA requirements
Required communication channels (issue tracking, phone)
Internal central resource needs and availability for dispatch and resolving
Local resources involved
Language requirements
Organisation and outputs of your Application Lifecycle process

ERP Diagnostic Workshop
Confirm scope, budget and timeline of your international Dynamics implementation to secure fit-for-purpose and project success.
Dynamics NAV Localization Assessment
Your international Dynamics NAV implementation needs to be rolled out to additional countries and you do not know the impact of the differences in the countries and/or how NAV facilitates that.
ERP Infrastructure Assessment
An assessment of your ERP infrastructure to optimize your set-up according to your strategy between Cloud vs. On-Premise and deliver an actionable plan
ERP Project Recovery Assessment
Your international Dynamics implementation is facing challenges, and you’ve done what you can to get it on track. Maybe it’s time to get help from the experts?

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