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  • Application management

How do you manage application support in an international scenario? Who does what and how do you avoid solving the same issues at multiple sites, and how do you prioritize new requirements from CORE or local stakeholders?  

Our international support covers all application management services in an international CORE deployment scenario. We offer a cost-effective toolset that facilitates CORE and local application support for international Dynamics 365.  

Our support concept will ensure that your international company gains optimal value from our worldwide partner alliance. You’ll benefit from globally harmonized commercial terms and response time SLAs, globally defined processes on support facilitation and requirement management, global CORE partner support, and locally delivered support.  

Further, we offer continuous development and continuous updates as part of our managed service offering. We help improve and adjust your solution to new governance requirements and make sure that release updates are properly deployed and that you understand the features and benefits in new releases.  

 

Our support services cover:  

  • International support (central or multi-national) 
  • Local support 
  • Continuous development 
  • Continuous updates  

 

International support  

With Pipol as lead of your international support you have support both centrally and locally. CORE issues are handled by our CORE team, and local issues are handled by a local team anywhere in the world. We ensure that problems solved at one site are automatically being solved at other sites, too, to avoid multiple tickets on the same issue. Apart from application support, new requirements frequently come from CORE or local stakeholders, and they need to be tracked and prioritized. We handle support through your company’s support system or the CORE partner’s support system.  

With the ready-made international support model from Pipol, you will get optimal value from our partner alliance. 

  • Globally harmonized commercial terms and response time SLAs 
  • Globally defined processes on support facilitation and requirement management that comply with your Application Lifecycle Management artefacts 
  • Global CORE partner support, and support in your local language by local resources 
  • Flexibility on internal and external role assignments 
  • Provision of the Pipol issue tracking system with best-practice workflow 

 

Local support 

If Pipol is not in lead of your international support, we are able to offer local support as a sub-contractor. This may be relevant in countries where you do not have a solid partner network and lack support expertise. We may also sub-contract all local support tasks through our network, which gives you the benefits of one point of contact and one point of contract. Apart from application support, new requirements frequently come from CORE or local stakeholders, and they need to be tracked and prioritized. We handle support through your company’s support system or the CORE partner’s support system.  

 

Continuous development 

We offer to continuously develop your solution when you need improvements and adjustments to new internal or external requirements. We advise, develop, test and deploy. Sometimes, continuous development is part of automatic updates, but not always. It depends entirely on your specific requirements. Whatever needs you have, we solve them as part of our managed service offering.  

 

Continuous update 

Microsoft Dynamics 365 has two major releases per year. If you run your solution as SaaS, you must update once a year. We help you manage and handle every single release, we explain what’s new and how this may benefit your business, etc. We control the process to make sure that automatic updates do not conflict with your specific solution.  

 

Contact us to learn more on how to manage application support in an international scenario:     

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